Terms of service

Terms of Service

Welcome to Mishiguau. These Terms of Service ("Terms") apply to your use of the website mishiguau.store and to any purchase you make from us. By using our site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

1. About us

Mishiguau is an online store of products for dogs and cats that sells to Mexico, the United States and Canada. Our store is hosted on Shopify. You can contact us at mishiguau1@gmail.com.

2. Use of the site

  • You must be of legal age in your country, or use the site with the consent of a parent or guardian.
  • You agree to provide true, complete and up-to-date information when you buy or create an account, and you are responsible for keeping your account access secure.
  • You may not use the site for any illegal or fraudulent purpose, to interfere with its operation, or to send viruses or malicious code.

3. Products

We make every effort to show our products accurately. However, colors may look slightly different depending on your screen, and sizes and measurements are approximate (they may vary by 1–3 cm). Product images are for reference. All products are subject to availability, and we may discontinue any product at any time.

4. Prices and payment

  • Prices are shown in the local currency of your country and may change at any time without notice. The price that applies is the one shown when you complete your order.
  • Payment is processed securely by our payment providers at checkout. We do not store your card details.
  • If a product is listed with an obvious pricing or information error, we may cancel the order and refund you in full, even after it has been confirmed.

5. Orders

After you place an order you'll receive a confirmation email. This confirmation does not guarantee acceptance: we may refuse or cancel an order (for example, for suspected fraud, stock problems or errors), in which case we will refund any amount paid.

6. Shipping

Delivery times, costs and conditions are described in our Shipping Policy. Delivery times are estimates and are not guaranteed.

7. Returns and refunds

Returns, exchanges and refunds are governed by our Returns & Refunds Policy.

8. Your pet's safety

  • Choose the right size and type of product for your pet's size, age and habits.
  • Supervise your pet when using toys, chews and accessories, and replace them if they become worn or broken.
  • Supplements and grooming products are not medicines. Consult your veterinarian before use, especially if your pet is pregnant, a puppy or kitten, or has a health condition.
  • Follow the instructions and warnings included with each product. We are not responsible for damage caused by improper use.

9. Intellectual property

The Mishiguau name and logo, as well as the texts, designs and content of this site, belong to Mishiguau or its licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.

10. Reviews and comments

If you post reviews, photos or comments, you confirm they are truthful and yours, and you allow us to display them on our site and social media. We may remove content that is offensive, false, illegal or unrelated to our products.

11. Third-party links and services

Our site may include links to or tools from third parties (such as payment providers or carriers). We are not responsible for their content, policies or practices.

12. Limitation of liability

To the extent permitted by law, Mishiguau will not be liable for indirect, incidental or consequential damages arising from the use of our site or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Nothing in these Terms limits the rights you have as a consumer under the laws of your country.

13. Privacy

The way we collect and use your personal information is explained in our Privacy Policy.

14. Changes to these Terms

We may update these Terms at any time. Changes take effect when they are published on this page. The Terms in effect at the time of your purchase apply to that order.

15. Governing law

These Terms are governed by the laws of Mexico, without prejudice to the consumer protection rights that apply in your country of residence.

Contact

Questions about these Terms? Write to us at mishiguau1@gmail.com. 🐾