Shipping policy

Shipping Policy

We ship love for your pets to Mexico, the United States and Canada. Here's everything you need to know about your order's journey.

1. Processing time

Orders are prepared within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

2. Delivery time

Once shipped, orders arrive in 7–15 business days to Mexico, the United States and Canada. During peak seasons (Buen Fin, Black Friday, Christmas) or due to customs checks, delivery may take a few extra days.

3. Shipping costs

Mexico: FREE shipping on orders of $1,000 MXN or more. Orders under $1,000 MXN: $158 MXN.
United States: FREE shipping on orders of $60 USD or more. Orders under $60 USD: $9 USD.
Canada: FREE shipping on orders of $85 CAD or more. Orders under $85 CAD: $12.99 CAD.

The shipping cost is shown at checkout before you pay.

4. Order tracking

When your order ships, we'll email you a tracking number. Tracking information can take 2–5 days to show updates, so don't worry if it doesn't move right away.

5. Orders in multiple packages

Our products ship from different warehouses, so if you order several items they may arrive in separate packages and on different days, at no extra cost to you.

6. Customs and import fees

In most cases there are no additional charges. If your country's customs authority charges any import duties or taxes, these are the customer's responsibility.

7. Shipping address

Please make sure your shipping address is complete and correct. If you need to change it, contact us within 12 hours of placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

8. Delayed or lost orders

If your order hasn't arrived 30 days after shipping, contact us. We'll investigate with the carrier and, if the package is lost, we'll send you a replacement or a full refund.