Refund policy

Returns & Refunds Policy

We want you and your pet to love your order. If something isn't right, here's how we can help.

1. Return window

You have 15 days from the delivery date to request a return. To start a return, email us at mishiguau1@gmail.com with your order number and the reason for the return. We'll reply with the return instructions and address. Items sent back without first contacting us cannot be accepted.

2. Return conditions

The item must be unused, clean, free of pet hair, odors or damage, and in its original packaging with all accessories.
Proof of purchase (order number) is required.

3. Items that cannot be returned

For hygiene and safety reasons, we cannot accept returns of:

Opened grooming and hygiene products (shampoos, toothpaste, oral sprays, toothbrushes).
Food, supplements and edible products (such as salmon oil), and natural chews (catnip, silvervine sticks).
Items that have been used by a pet.
Gift cards and discounted items marked as final sale.

4. Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos or a video of the product and packaging. We'll send you a free replacement or a full refund — you won't pay anything for return shipping in these cases.

5. Return shipping costs

For returns due to a change of mind (wrong size, no longer wanted, etc.), the customer pays the return shipping. Our products ship from our international warehouse, so return shipping may take longer than usual. Original shipping costs are non-refundable. We recommend using a trackable shipping service; we cannot be responsible for returns lost in transit.

6. Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

7. Refunds

Once we receive and inspect your return, we'll notify you by email. If it's approved, the refund will be issued to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.