Do you ship to my country?
Yes. We ship to Mexico, the United States and Canada.
How much is shipping?
Shipping is free on orders over $1,000 MXN (about $60 USD / $85 CAD). Below that amount, standard shipping costs about $9 USD. You will see the exact amount in your currency at checkout.
How do I track my order?
Once your order ships, we will email you a tracking number so you can follow your package.
Which payment methods do you accept?
You can pay securely with the payment methods shown at checkout.
How do I choose the right size?
Each product page includes measurements. Measure your pet and compare before ordering. If you have doubts, contact us and we will help you.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we will do our best to help.
How can I contact you?
Use our contact page and we will get back to you as soon as possible.